We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the practice manager who will deal with your concerns appropriately.
Please see our full Complaints Procedure for further information.
Your Data Matters to the NHS
Information about your health and care helps us to improve your individual care, speed up diagnosis, plan your local services and research new treatments. The NHS is committed to keeping patient information safe and always being clear about how it is used.
How your data is used
Information about your individual care such as treatment and diagnoses is collected about you whenever you use health and care services. It is also used to help us and other organisations for research and planning such as research into new treatments, deciding where to put GP clinics and planning for the number of doctors and nurses in your local hospital. It is only used in this way when there is a clear legal basis to use the information to help improve health and care for you, your family and future generations.
Wherever possible we try to use data that does not identify you, but sometimes it is necessary to use your confidential patient information.
You have a choice
You do not need to do anything if you are happy about how your information is used. If you do not want your confidential patient information to be used for research and planning, you can choose to opt out securely online or through a telephone service. You can change your mind about your choice at any time.
Will choosing this opt-out affect your care and treatment?
No, choosing to opt out will not affect how information is used to support your care and treatment. You will still be invited for screening services, such as screenings for bowel cancer.
What do you need to do?
If you are happy for your confidential patient information to be used for research and planning, you do not need to do anything.
To find out more about the benefits of data sharing, how data is protected, or to make/change your opt-out choice visit www.nhs.uk/your-nhs-data-matters
GP Net Earnings
All GP practices are required to declare the mean earnings for GPs working to deliver NHS services to patients at each practice.
The average pay for GP’s working in Blyth Road Medical Centre in the last financial year 2018/19 was £84,068 before tax and national insurance. This is for 2 full time GP’s who worked in the practice for more than six months.
The practice is required by the government under the terms of the latest GP contract to allocate all patients with a named accountable GP. The named GP will be responsible for patients overall care at the practice. However, this does not mean patients will always have access to see this GP and it does not prevent patients from seeing any other Doctor in the practice.
If you wish to know the name of your accountable GP, please ask the receptionist next time you are in surgery. Please note: there is no need to telephone the surgery for this information. If you have a preference as to your named GP, the practice will make reasonable efforts to accommodate this request.
Dr Geoff Avery and Dr Sarah Avery are currently the named GP for all patients.
Your Information and How We Use It
Click on the link below for information on how your data is being processed to support vital Coronavirus planning and research
Data Protection Policies
Infection Control Policies
Good infection prevention and control are essential to ensure that people who use health and social care services receive a safe and effective care. Effective prevention and control of infection must be part of everyday practice and be applied consistently by everyone.
Good management and organisational processes are crucial to make sure that high standards of infection prevention and control are developed and maintained.
If you have any concerns regarding infection prevention measures here at the Surgery please contact a member of the practice team immediately.
Text Message Reminders
You can now register to receive information by text message on your phone regarding appointments and health care.
If you wish to register for this messaging service please fill out the consent form.
New Data Protection Regulations from May 2018 (GDPR)
Under the new data protection regulations introduced from 25th May 2018, we will continue to contact patients via text messages regarding the delivery of care if they have provided consent to do so.
If practices are sending messages about recommended treatment for the management of a specific health issue, then this is defined as providing appropriate care for patients, not marketing purposes.
If you would like ot opt out of any future contact via text messaging, then please complete the form and indicate in the marked section.
The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.