We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
The surgery caters for patients with a disability. If you require these facilities please ask at reception. Facilities are also available for hearing aid users
Recorded Telephone Calls
Calls to and from the surgery are recorded and processed in accordance with the General Data Protection Regulation 2016 and Data Protection Act 2018, calls are recorded for monitoring, training and dispute resolution purposes.
The purpose of call recording is to provide an exact record of the call which will:
Protect the interests of both parties
Help improve Practice performance and best practice
Help protect Practice staff from abusive or nuisance calls
Establish the facts in the event of a complaint either by a patient or a member of staff and so assist in resolving it
Establish the facts and assist in the resolution of any medico-legal claims made against the practice or its clinicians
A call recording may also be used as evidence in the event that an employee’s telephone conduct is deemed unacceptable. In this situation the recording will be made available to the employee’s manager, to be investigated as per the Practice Disciplinary Policy