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Welcome to Blyth Road Medical Centre

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.

Access 

The surgery caters for patients with a disability. If you require these facilities please ask at reception. Facilities are also available for hearing aid users


 

The CQC make sure that hospitals, care homes, dental and general practices and other care services in England provide people with safe, effective and high quality care, and encourage them to improve.  They monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety.

Blyth Road Medical Centre was inspected on 21 July 2016

We received an overall rating of

Good

We will strive to maintain this good rating and continue to work towards improving the surgery further. 

Click here to view our full report


NHS Friends and Friends Test

August 2017

91% of patients would recommend us

Thank you to the 210 patients who completed the Friends and Family test last month.  These patients were asked if they would recommend Blyth Road Surgery to their friends and family and these were the results:

Extremely Likely78%
Likely13%
Neither1%
Unlikely2%
Extremely Unlikley3%
Don't Know1%

 We are listening to your feedback

You've been giving us feedback on your care and treatment.  You told us:

During the period January to June 2017, 92% of patients completing the Friends & Family survey stated they would recommend us to others.

You told us that you were happy with the service you received from the Doctors, Nurses and Reception Staff, however you found it difficult to get through on the telephone and some patients weren't happy we now only have two GPs.  Patients had also previously said they would like a female GP.

We're listening and this is what we're doing:

Following patients finding it difficult to get through on the phone, we had an extra 4 lines installed.  Patients now ring on one number (01709 812827), two lines are answered and four are put in a queue.

We have replaced Dr Contardi with two female Advanced Nurse Practitioners who see the same patients a GP would.  Mandy works full time, doing home visits and seeing patients in surgery.  Lynsey works three full days and has appointments available throughout the day.  Both Dr Avery and Dr Cronly now have an additional surgery each week and have reduced their annual leave.  Therefore, despite patients complaints that we have lost a GP, we actually now offer a female practitioner, more appointments and more flexibility for patients.

 

 

(Site updated 22/09/2017)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
 
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